Grievance Redressal Process
At SMFS, we prioritize the satisfaction and well-being of our clients. To ensure that all client concerns are addressed promptly and effectively, we have established a comprehensive grievance redressal process. If you encounter any issues with our services, please follow the escalation matrix provided below to seek resolution:
Level 1:
Contact Person: Saddam Hussain
Phone: +91 9217003083
Email: hussain@smfs.in
If your grievance is not resolved at Level 1 within 1-3 working days, please escalate to Level 2.
Level 2:
Contact Person: Karishma Narvani
Phone: +91 9217003088
Email: karishma@smfs.in
Should your issue remain unresolved at Level 2 within 1-3 working days, you may further escalate it to Level 3.
Level 3:
Contact Person: Shrey Mehta
Phone: +91 7024120099
Email: shrey@smfs.in
We are committed to addressing all grievances in a timely and satisfactory manner.
